Privacy Policy

Last updated: October 2024

Thank you for choosing Wavecross ("we," "us," or "our"). We are committed to protecting your personal information and ensuring transparency about how we collect, use, and safeguard your data. This Privacy Policy applies to all visitors, customers, and users of the Wavecross website (www.wavecross.com) and our services. By accessing or using our website, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information: When you place an order, create an account, or contact us, we may collect your name, email address, phone number, shipping/billing address, and payment details (e.g., credit card information, which is processed securely by third-party payment providers like Shopify Payments or PayPal).
Order Information: Details about your purchases, including product selections, order history, and delivery preferences.
Website Usage Data: Automatically collected information such as your IP address, browser type, device information, pages visited, and time spent on our site (via cookies and similar tracking technologies).
Communication Data: Records of your interactions with us, such as emails, chat messages, or feedback submitted through our contact forms.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders (e.g., shipping products, sending order confirmations, and handling returns).
To communicate with you about your orders, including updates, delivery notifications, or customer service inquiries.
To improve our website and services (e.g., analyzing user behavior to enhance navigation, product offerings, or marketing strategies).
To send you promotional emails or updates about new products, discounts, or events (you can opt out of these communications at any time by clicking the "unsubscribe" link in our emails).
To comply with legal obligations, such as tax reporting or responding to lawful requests from authorities.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your data with trusted partners only as necessary to operate our business:

Service Providers: Third-party companies that assist us with order fulfillment (e.g., shipping carriers like USPS, FedEx), payment processing (e.g., Shopify Payments, PayPal), email marketing (e.g., Klaviyo), and website analytics (e.g., Google Analytics). These providers are contractually obligated to protect your information and use it only to perform services on our behalf.
Legal Requirements: We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of our customers or the public.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner, subject to the terms of this Privacy Policy.

4. Cookies and Tracking Technologies

Our website uses cookies (small text files stored on your device) and similar technologies to enhance your browsing experience. Cookies help us:

Remember your account login details (if you choose to save them).
Track your shopping cart and preferences.
Analyze website traffic and improve our services.

You can manage cookie settings through your browser (e.g., block or delete cookies), but disabling cookies may limit certain features of our website (e.g., unable to save items in your cart).

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. This includes using secure socket layer (SSL) encryption for data transmission, restricting access to your information to authorized staff only, and regularly updating security protocols. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Ask us to update or correct inaccurate information.
Deletion: Request that we delete your personal information (subject to legal or operational requirements).
Opt-Out: Unsubscribe from marketing emails by clicking the "unsubscribe" link in our messages or contacting us directly.

To exercise these rights, please contact us at privacy@wavecross.com with your request. We will respond within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example:

Order information is retained for tax and accounting purposes (typically 7 years).
Account information is stored until you request deletion.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). This Privacy Policy does not apply to these sites, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions or concerns about this Privacy Policy, please contact us at:
privacy@wavecross.com
Wavecross