Wavecross Return and Exchange Policy
Wavecross Return and Exchange Policy
We want you to be completely satisfied with your purchase from Wavecross. If you’re not happy with your order, we’re here to help!
Returns
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You have 30 days from the delivery date to request a return.
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Items must be unused, undamaged, and in their original packaging with tags attached.
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To initiate a return, please contact us at support@wavecross.com with your order number and reason for return.
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Once approved, we’ll provide a return shipping address. Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong or defective item).
Exchanges
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We currently do not offer direct exchanges. If you need a different size, color, or item, please return the original product and place a new order.
Refunds
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Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
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Your refund will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to our mistake.
Non-Returnable Items
The following items cannot be returned or exchanged:
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Products marked "Final Sale" or "Non-Returnable."
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Used, damaged, or altered items.
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Items without original packaging or tags.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@wavecross.com with photos/videos of the issue. We’ll arrange a replacement or refund at no extra cost.
Contact Us
For any questions about returns or exchanges, email us at support@wavecross.com.
This policy applies only to purchases made directly from Wavecross. For third-party sellers, please refer to their respective policies.